Operations¶
How we deliver client work and run the delivery engine. Operations is where engagements get scoped, designed, built, supported, and staffed.
What we do¶
We turn signed engagements into delivered outcomes, across five sub-teams that each own a piece of delivery. (confirm specifics)
Who owns what¶
| Seat | Accountable for |
|---|---|
| Integrator / Ops Lead (confirm) | Overall delivery and the sub-teams below |
Sub-teams¶
- Software Engineering — building and shipping software.
- Experience Design — research, UX, and visual design.
- Engagement Solutions — scoping and shaping engagements.
- Digital Ops — tooling, infrastructure, and internal systems.
- Recruiting — sourcing and hiring talent.
Where we fit¶
We deliver every project type. Engagement Solutions scopes the work, Experience Design and Software Engineering build it, Digital Ops keeps the tooling running, and Recruiting staffs it. See How we run projects.
Where to find things¶
- Project management tool — (link)
- Delivery standards / definition of done — (link)
- Who to ask: Integrator / Ops Lead (confirm)